How do digital inequalities affect acces to public services – specifically access to justice? @CUP_Law

This article focuses on digital inequalities that affect access to public services, and more specifically to justice. In Quebec, the plumitifs are public registers that trace the judicial history of litigants, and they are available online. From an access to justice perspective, this article addresses the tension between the objectives of the digitization of public services and the inequalities of access to digital technology, focusing on the case of writers in Quebec. We trace the evolution of approaches in terms of digital inequalities by insisting on the need to go beyond the question of physical access to digital services to also look at pre-existing socio-economic inequalities. We analyse the difficulties of access to the scrolls and the use made of them in the light of the different dimensions of digital access according to Jan van Dijk (2006) in order to consider concrete and effective solutions to improve access to the scrolls and more broadly to justice.

This article focuses on digital inequalities that affect access to public services, and specifically, access to justice. In Quebec, court ledgers are public registers that trace the judicial history of individuals and are available online. Using an access to justice lens, this article addresses the existing tension between the objectives of digitizing public services and digital access inequalities, with a particular focus on the case of computerized court ledgers in Quebec. We trace the evolution of approaches to addressing digital inequalities, emphasizing the need to go beyond the question of physical access to digital services and to address pre-existing socioeconomic inequalities. We analyze access difficulties and usage of court ledgers through the various dimensions of digital access proposed by Jan van Dijk (2006) in order to reflect on concrete and effective solutions for improving access to court ledgers and, more broadly, access to justice.

Read more https://www.cambridge.org/core/journals/canadian-journal-of-law-and-society-la-revue-canadienne-droit-et-societe/article/acces-a-la-justice-et-inclusion-numerique-audela-des-enjeux-technologiques/B5332ACD8ADFFB719123F28502CC4243?utm_source=hootsuite&utm_medium=twitter&utm_campaign=jxm_cls_article