Ready to upskill with our self-paced client care microcredential? Our 8-week course will help you.@TheLawSociety

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8-week self-learning/paced course

Course opens: Friday 1 September

Assessment submission window: 9am Friday 27 October to 12pm Monday 30 October

Results released: Monday 27 November

Better manage your client relationships, comply with your regulatory obligations, and effectively manage risk with our client care microcredential – a self-paced course that helps you upskill and remain competitive and compliant.

Law firms and practitioners have a duty to maintain high standards of service and competence. Unsatisfactory standards of services present a risk to people, business growth and revenue. It can also result in complaints and, consequently, disciplinary actions. 

The client care microcredential covers essential client care topics, underpinned by compliance requirements and good practice guidance for the legal sector.

This course is self-paced with  an interactive learning element, where you can  engage with peers  on issues in client care that are most relevant to you. The course has been broken down into seven modules, followed by an open book assessment. 

Upon successful completion of the course, you will receive a grade and personalised feedback. You will also be awarded a digital credential as evidence of your achievement. 

Please note that this course has limited spaces. Enrol now to avoid disappointment!

For bulk purchase discounts on training please contact us.

Who this is for

Freelance solicitors, Junior lawyers, Practice managers, Small firms lawyers, Solicitors.

Learning outcomes

SRA competence: A1  +3 morefor SRA competence: A1, C1, C2, C3

After completing this course, you will:

  • understand your duty to provide a competent service to clients
  • identify the most effective forms of communication for client care and evaluate techniques for managing client expectations
  • apply knowledge of regulatory and ethical standards to identify appropriate boundaries in client relationships
  • be familiar with the regulatory obligations and be able to effectively manage the risk of ethical problems arising
  • understand strategies and techniques to maintain and enhance your own professional wellbeing as well as the wellbeing of your clients
  • identify common causes of complaints and handle complaints appropriately
  • evaluate strategies for promoting effective team-working and the role of project management within client care
What this will cover

Introduction to Client Care 
This module looks at key elements of establishing and maintaining a professional relationship with our clients and delivering an appropriate level of service.  

Communicating Effectively With Clients 
This module looks at effective communication strategies and provides guidance to maximise and develop your communication skills. 

Developing a Healthy Solicitor-Client Relationship 
This module looks at techniques for developing rapport with clients, particularly those whom you may initially find challenging or difficult. 

Ethical Issues in Client Care
This module provides an understanding of ethical issues that may arise in client care and will help to develop the skills necessary to navigate complex situations, maintain appropriate solicitor-client relationships, and to comply with your professional conduct obligations.  

Wellbeing and Client Care  
This module looks at strategies and techniques to maintain and enhance your professional wellbeing as well as the wellbeing of your clients by using the information within this module to inform your approach to client care.  

Handling Client Complaints 
This module looks at key regulatory requirements regarding complaints and explores the nature of both informal and formal complaints. It provides practical strategies for avoiding these whenever possible by using a proactive approach to client care which sets clear boundaries and expectations. 

Teamwork and Client Care 
This module looks at strategies for project management and explores the importance of team roles and responsibilities. 

How you will learn

Course format
The course consists of an interactive presentation for each module with knowledge checks, reflection points and scenarios (featuring four recurring characters) throughout the course.

Knowledge checks feature throughout the course as an opportunity to test and apply your understanding. Please note, they do not form part of the assessment.

There will be an open book assessment comprised of four scenario-based, essay-style questions. Your submission should total no more than 1,000 words.

You will receive the questions at the beginning of the course to allow for reflective learning. The assessment is designed to assess your knowledge and understanding of the content and learning outcomes covered within the course.

When the submission window opens, you will be able to enter your answer for each question onto the platform, review, and submit.  You’re only allowed one submission attempt.

Key dates
The assessment submission window is from 9am on Friday 27 October to 12pm on Monday 30 October. You will receive final grades and personalised feedback on Monday 27 November .

Assessment feedback
The personalised feedback will offer specific comments on your submission, highlighting strengths and areas for improvement. It will help you to understand your progress and identify areas that might need further development.

To pass the assessment, you must achieve a mark of 50%.

On passing your assessment, you’ll be awarded a digital credential as evidence of your achievement that can accompany you wherever your career takes you – a quality mark you can add to your website or promote on social media to show clients that you’re competent and compliant in core legal, professional and personal skills.

The course will take approximately 8 hours to complete, excluding assessment. 

Online accessibility
Our modules conform to Web Content Accessibility Guidelines 2.1. However, some members may require an alternative version for accessibility purposes. This is available upon request via our contact us form. 

Also, if you need alternative arrangements for submitting your assessment, please get in touch.

Meet the Experts
This microcredential was developed by three industry experts.

Dr Emma Jones Helen Carr Caroline Strevens

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